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Welcome to Hearth & Home Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website dinetableco.com and all purchases made through our store. By accessing our site and making purchases, you agree to these terms.

At Hearth & Home Store, we take pride in crafting heirloom-quality dining furniture that becomes the heart of your home. These terms are designed to protect both you as our valued customer and the integrity of our handcrafted products.

1. Website Use and Intellectual Property

1.1 Website Access

You may use our website for personal, non-commercial purposes to browse and purchase our premium dining furniture collections, including:

  • Bar + Counter Stools
  • Dining Benches
  • Dining Chairs
  • Dining Tables
  • Sideboards + Cabinets

1.2 Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of Hearth & Home Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in our product descriptions, but slight variations in color, grain, or finish may occur in our handcrafted furniture. Product images may differ slightly from actual items due to monitor settings.

2.2 Custom Orders

Items marked as “custom order” or with special-order fabrics/finishes cannot be returned or exchanged unless defective.

3. Ordering and Payment

3.1 Order Process

By placing an order, you offer to purchase at the listed price. We reserve the right to refuse orders for any reason, including suspected fraudulent activity.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You represent that you have authorization to use your chosen payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices but will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.3 Delivery Areas

We ship worldwide except certain remote areas in Asia. Delivery times are estimates and may vary. Customers in remote locations may experience extended delivery times or may not be serviceable.

4.4 Customs and Import Duties

International customers are responsible for any customs fees or import duties, which are non-refundable if you return your order.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unassembled, unused items in original packaging with all protective materials. Original receipt required.

5.2 Non-Returnable Items

The following cannot be returned:

  • Custom orders or items marked “final sale”
  • Products with special-order fabrics/finishes
  • Assembled, used, or damaged items

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with order number, photos, and reason
  2. Wait for return authorization (2 business days)
  3. Repackage carefully and ship to: Hearth & Home Store Returns, 3986 Lake Forest Drive, La Grange, NY 12540 USA

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.5 Damaged Items

If your item arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange replacement or refund and cover all shipping costs.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We’re not responsible for delays or failures due to incorrect information.

6.2 Inspection Upon Delivery

Inspect items immediately upon delivery. Report any damage within 48 hours to qualify for replacement.

6.3 Proper Use

Our furniture is designed for residential dining use. Commercial use may void warranties.

7. Limitation of Liability

Hearth & Home Store’s liability is limited to the purchase price of the product. We’re not liable for incidental or consequential damages. Some jurisdictions don’t allow limitations on implied warranties, so these limitations may not apply to you.

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

9. Governing Law

These terms are governed by the laws of New York, USA. Any disputes shall be resolved in the courts of Dutchess County.

10. Contact Us

For questions about these Terms or your order:

Email: [email protected]
Mail: Hearth & Home Store, 3986 Lake Forest Drive, La Grange, NY 12540 USA

Thank you for choosing Hearth & Home Store. We’re honored to help furnish your home with our handcrafted dining furniture and appreciate the opportunity to serve you.