Last Updated: [Insert Date]

At Hearth & Home Store, we take pride in crafting premium dining furniture that becomes the heart of your home. While we strive for perfection in every dining table, chair, and sideboard we create, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • In its original condition
  • Unassembled and unused
  • In the original packaging with all protective materials intact
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to the custom nature of our products, the following cannot be returned or exchanged:

  • Items marked as “final sale” or “custom order”
  • Products with special-order fabrics or finishes
  • Any item that has been assembled, used, or damaged after delivery

Return & Exchange Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Photos of the item(s) you wish to return
  • A brief explanation for the return

Step 2: Receive Authorization

Our team will review your request within 2 business days and provide:

  • Return authorization (if approved)
  • Return shipping instructions
  • A prepaid return label (for defective items only)

Step 3: Package and Ship

Carefully repackage your item in its original packaging and ship it to:

Hearth & Home Store Returns
3986 Lake Forest Drive
La Grange, NY 12540
USA

Step 4: Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Your replacement item will ship within 3 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Our error (wrong item shipped)
  • Defective or damaged item

For international returns, customs fees and import duties are non-refundable.

Refund Timeline

Refunds are typically processed as follows:

  • Credit cards: 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Note that your bank may require additional time to post the refund to your account.

Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hearth & Home Store Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
[Product Name] – [Quantity] – [Color/Finish]

Reason for return/exchange:
[Please describe your reason]

Preferred resolution:
[Refund/Exchange for (specify product if exchanging)]

Attached are photos of the item(s) as requested in your returns policy.

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If your dining furniture arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Hearth & Home Store for your dining furniture needs. We appreciate the opportunity to serve you and hope your dining set becomes a cherished part of your home for years to come.