Welcome to Hearth & Home Store’s FAQ page. We’ve compiled answers to common questions about our premium dining furniture collections, delivery services, and shopping experience. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].
Our Products
What types of dining furniture do you offer?
We specialize in complete dining solutions including:
- Dining Tables (extendable, round, rectangular)
- Dining Chairs (upholstered, wooden, modern designs)
- Dining Benches (perfect for casual or rustic settings)
- Bar + Counter Stools (for kitchen islands and home bars)
- Sideboards + Cabinets (functional storage with elegant design)
Are your furniture pieces ready-to-assemble or fully assembled?
Most of our dining furniture arrives fully assembled, though some larger pieces may require minimal assembly (like attaching table legs). Detailed instructions are included, and all necessary tools are provided.
What materials are used in your furniture?
We use premium materials including:
- Solid hardwoods (oak, walnut, teak)
- High-quality veneers
- Durable upholstery fabrics
- Metal accents (brass, stainless steel)
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
You may request changes within 12 hours of placing your order by emailing [email protected]. After this window, orders enter processing and cannot be modified.
Do you offer trade or volume discounts?
Yes, we offer special pricing for interior designers and bulk orders. Please contact our sales team at [email protected] with your requirements.
Shipping & Delivery
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate)
- Carriers: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes full tracking
- Free Shipping (orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
How long does order processing take?
Orders typically process in 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email once your order ships.
Do you ship internationally?
Yes! We proudly offer global delivery (excluding some remote areas in Asia and other regions). International orders may be subject to customs/duties calculated at checkout.
What if I’m not home when my delivery arrives?
All deliveries require signature confirmation for security. The carrier will leave contact information to arrange redelivery or pickup at their local facility.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all packaging materials. Customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a return authorization number.
What if my furniture arrives damaged?
Please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for repair, replacement, or return at no cost to you.
Additional Questions
Can I request special packaging for international shipments?
Absolutely. Our professional packing teams can accommodate special requests for an additional fee. Contact us before ordering at [email protected].
Do you offer design consultation services?
While we don’t offer formal design services, our customer team is knowledgeable about our collections and can make recommendations based on your space and style preferences.
Where is your showroom located?
Visit us at:
Hearth & Home Store
3986 Lake Forest Drive
La Grange (Dutchess), US 12540
Hearth & Home Store
3986 Lake Forest Drive
La Grange (Dutchess), US 12540
Still have questions? Our customer service team is available to help you create the perfect dining space. Email us at [email protected].